Privacy Policy

Last updated: April 20, 2026

DES Windows ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you interact with this website and our quote request forms, how we use it, who we share it with, and the choices you have.

Short version: We collect the name, phone number, and email you submit on our quote form, plus basic analytics about how you use this site. We use that information to prepare your quote and follow up. We do not sell your data. You can request deletion at any time.

1. Who we are

DES Windows is a window and door replacement business serving Toronto and the Greater Toronto Area, operating since 2008. If you have questions about this policy, contact us by phone at +1 437-476-9373 or email info@deswindows.com.

2. Information we collect

a. Information you provide directly

  • Quote form submissions — your name, phone number, email address, home address or postal code, and any details you share about your project.
  • Phone calls — your caller ID and, where permitted and disclosed, audio recordings for quality and training.
  • Email correspondence — content of messages you send us.

b. Information collected automatically

  • Usage data — pages viewed, time on page, referring URL, approximate location (from IP), device type, browser, and interactions such as clicks on the phone number or quote button.
  • Cookies and similar technologies — used by Google Tag Manager, Google Analytics, and Google Ads to measure site performance and advertising effectiveness. See Cookies below.

3. How we use your information

  • Preparing and sending your free quote, rebate estimate, and project recommendations.
  • Contacting you by phone, text, or email to follow up on your request.
  • Scheduling consultations and installation appointments.
  • Measuring the performance of our advertising campaigns (for example, which ad led to a completed form submission).
  • Improving the website and our services.
  • Complying with legal obligations.

4. Who we share your information with

We share your information only with the following service providers, and only for the purposes listed:

  • GoHighLevel (LeadConnector) — the customer relationship platform that stores your quote request, sends follow-up messages, and hosts the quote form. GHL Privacy Policy.
  • Google — for Google Tag Manager, Google Analytics, and Google Ads (including offline conversion uploads and call conversion tracking). Google Privacy Policy.
  • Our installation and delivery partners — only the information necessary to complete your project (for example, your installation address).

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

5. Cookies and tracking technologies

This site uses the following categories of cookies:

  • Strictly necessary — required for the site to function (no opt-out).
  • Analytics — Google Analytics cookies that help us understand how visitors use the site in aggregate.
  • Advertising — Google Ads cookies used to measure conversions from our paid campaigns and to show relevant ads on other websites.

You can control cookies through your browser settings and can opt out of Google advertising cookies at adssettings.google.com.

6. How long we keep your information

We keep quote form submissions and call records for as long as your project is active and for a reasonable period afterwards to handle warranty questions, typically up to seven (7) years. Analytics data retention follows Google's default settings (currently 14 months for event data).

7. Your rights

Under Canadian privacy law (PIPEDA) and applicable provincial laws, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, subject to legal retention requirements.
  • Withdraw consent to marketing messages at any time by replying STOP to any text or unsubscribing from emails.

To exercise any of these rights, contact us using the details in Section 1.

8. Security

We use commercially reasonable safeguards to protect your personal information, including encrypted transmission (HTTPS), access controls, and vetted third-party service providers. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Children

This website is intended for adults. We do not knowingly collect personal information from children under 13.

10. Updates to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest change. Material changes will be highlighted on the site.

11. Contact

Questions or concerns about privacy? Contact us at +1 437-476-9373 or info@deswindows.com.

Common Questions

Frequently Asked Questions

Do I qualify for the $40,000 government rebate?

Most GTA homeowners qualify for $5,000–$40,000 in rebates through Canada Greener Homes, Enbridge Home Efficiency Rebate Plus, and Ontario IESO programs. Eligibility depends on your home's age, current window type, and upgrade scope. We check your eligibility at no cost — fill out the free quote form and we’ll have your rebate breakdown ready within 2 hours.

How long does window installation take?

For most GTA homes, installation is completed in a single day. From approval to install day, the typical timeline is 2 weeks — we handle ordering, scheduling, and all paperwork so there’s nothing you need to coordinate. Our crew cleans up completely before leaving.

What does the lifetime warranty cover?

Our lifetime warranty covers all materials and components — glass seal failures, hardware defects, and frame issues — for as long as you own the home. There are no hidden clauses or fine print. If anything fails due to manufacturing or materials, we fix or replace it at no charge.

Can I finance with average or below-average credit?

Yes. Our same-day financing approval is accessible to most homeowners. We offer $0 down, $0 due on install day, and monthly payments from $45/month with up to 12-month payment deferral. Government loan programs (0% interest, up to $40,000) are also available for qualifying homeowners regardless of credit score.

Are your installers your own employees or subcontractors?

Every installation is done by our own certified crew — no subcontractors. Our team has 10+ years of hands-on experience in GTA and is accountable to DES Windows directly. This means consistent quality, clean workmanship, and no third-party liability issues.

What’s the price range for window replacement?

Starting prices installed in GTA: Casement/Awning $350–$650 per window · Double Hung/Slider $300–$600 · Bay/Bow $1,200–$3,500 per unit · Entry/Patio Doors $800–$2,500. After applying government rebates most homeowners pay significantly less. Get your exact quote free — no obligation.

GET YOUR FREE QUOTE — WE CALL BACK IN 2 HOURS

We’ll help you choose the best energy-efficient windows for your home, calculate available Gov’t and Enbridge rebates, and provide a personalized offer — all for free.